Terms & Conditions

Last Updated: September 2026

Welcome to DreamBay. By accessing our website or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. About DreamBay

DreamBay is a consumer brand focused on creating quality products while connecting purchases with meaningful social impact. Our initial product range focuses on fragrances, with additional lifestyle and personal-care products planned for the future.

2. Product Information

• We make every effort to ensure that product descriptions, images, colours, sizes, and specifications are accurate.
• Minor variations in colour or appearance may occur due to photography, lighting, or individual screen settings.
• Product availability is subject to change without prior notice.
• We reserve the right to discontinue or modify products when necessary.

3. Pricing & Payments

• All prices displayed on the website are in Indian Rupees (₹) unless stated otherwise.
• Applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.
• DreamBay reserves the right to change prices at any time.
• Orders are confirmed only after successful payment or confirmation through an approved payment method.

4. Orders

• We reserve the right to accept, reject, or cancel an order at our discretion.
• If an order is cancelled after payment, the eligible amount will be refunded through the applicable payment method.
• Customers are responsible for providing accurate name, address, phone number, and other delivery information.

5. Shipping & Delivery

• Delivery timelines shown on the website are estimates and may vary depending on location, courier availability, weather, holidays, or circumstances beyond our control.
• Delays caused by courier partners or unforeseen circumstances do not automatically qualify for compensation.
• Customers should ensure that someone is available to receive the package at the provided delivery address.

6. Returns & Refunds

• Returns and refunds are subject to DreamBay’s applicable Return & Refund Policy.
• Due to the nature of fragrance and personal-care products, opened, used, damaged, or tampered products may not be eligible for return.
• Customers should inspect their package upon delivery and report any damage or incorrect product as soon as possible.
• Refunds, where approved, will be processed according to the applicable refund procedure.

7. Scholarship & Social Impact Programme

DreamBay intends to connect eligible purchases with its social-impact and scholarship initiatives.

• Any amount allocated toward the scholarship programme will be determined according to the applicable product or campaign.
• Impact figures and programme details may change as the initiative develops.
• Contributions associated with purchases are not charitable donations made directly by the customer unless explicitly stated otherwise.
• Scholarship selection, eligibility, disbursement, and administration may be subject to separate programme guidelines.
• DreamBay may publish appropriate impact updates while respecting beneficiaries’ privacy.

8. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our website, systems, or accounts.
• Copy, reproduce, modify, or distribute website content without permission.
• Upload harmful code, malware, or other material that could affect the website or its users.

9. Intellectual Property

All website content, including the DreamBay name, logos, product imagery, graphics, text, designs, and other materials, belongs to DreamBay or its respective licensors and may not be reproduced or used without prior written permission.

10. User Information & Privacy

We may collect information necessary to process orders, provide services, communicate with customers, and improve our website.

Your personal information will be handled in accordance with our Privacy Policy.

11. Third-Party Services

DreamBay may use third-party services such as payment gateways, logistics providers, analytics services, and other technology providers. Their services may be governed by their own terms and policies.

12. Limitation of Liability

DreamBay will make reasonable efforts to provide accurate information and reliable services. However, we are not responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, natural events, or third-party service interruptions.

13. Changes to These Terms

DreamBay may update these Terms & Conditions from time to time. Updated terms will be published on this page with the revised date. Continued use of the website after changes are published constitutes acceptance of the updated terms.

14. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the applicable courts in India.

15. Contact Us

For questions regarding these Terms & Conditions, orders, products, or our social-impact programme, please contact DreamBay through the official contact details provided on our website.

By using DreamBay’s website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.