Last Updated: September 2026
At DreamBay, we aim to make every order experience simple, secure, and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
- Orders are processed after successful payment confirmation.
- Orders are generally dispatched within 1–3 business days.
- Orders placed on weekends or public holidays may be processed on the next business day.
- Once your order has been dispatched, you will receive shipping or tracking information where available.
2. Delivery Time
Estimated delivery timelines are:
- Metro & major cities: 2–5 business days
- Other locations: 4–7 business days
- Remote or difficult-to-service locations: Delivery may take longer.
These are estimated timelines and are not guaranteed delivery dates.
3. Shipping Charges
- Applicable shipping charges will be displayed during checkout.
- Promotional campaigns may offer free shipping or reduced shipping charges.
- DreamBay reserves the right to change shipping charges and promotional shipping offers at any time.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Valid mobile number
DreamBay will not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.
5. Order Tracking
Where tracking is available, tracking details will be shared with the customer after dispatch.
Customers can use the provided tracking information to follow the progress of their shipment through the applicable courier partner.
6. Delivery Attempts
Courier partners may make multiple delivery attempts depending on their delivery procedures.
If a package cannot be delivered because the recipient is unavailable, the address is incorrect, or the customer refuses to accept the package, additional delivery arrangements or charges may apply.
7. Delayed Deliveries
Delivery may occasionally be delayed due to circumstances beyond DreamBay’s reasonable control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Transport disruptions
- Courier-related issues
- Address or PIN-code serviceability
- Government restrictions
- High-volume sales periods
- Other unforeseen circumstances
We will make reasonable efforts to assist customers in resolving delivery delays.
8. Damaged Packages
If your package appears damaged, opened, or tampered with at the time of delivery:
- Take photographs or video of the package before opening it, where possible.
- Contact DreamBay as soon as possible.
- Provide your order details and supporting photographs/videos.
We will review the issue and take appropriate action according to our return/refund procedures.
9. Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your order, please contact DreamBay promptly after delivery with your order number and relevant supporting information.
After verification, we may arrange a replacement, refund, or other appropriate resolution.
10. Undelivered or Returned Shipments
If an order is returned to DreamBay because of an incorrect address, repeated delivery failure, refusal to accept the package, or other customer-related reasons, we may contact the customer regarding re-shipment.
Additional shipping charges may apply for re-delivery.
11. International Shipping
At present, shipping availability may be limited to selected locations. International shipping, where offered, may be subject to additional shipping costs, customs duties, taxes, import restrictions, and other charges imposed by the destination country.
Such charges, where applicable, may be the responsibility of the customer.
12. Changes to This Shipping Policy
DreamBay may update this Shipping Policy from time to time to reflect changes in our delivery partners, services, pricing, or business operations.
The updated policy will be published on this page with a revised “Last Updated” date.
13. Contact Us
For questions regarding shipping, delivery, tracking, damaged packages, or your order, please contact DreamBay through the contact details provided on our website.
By placing an order with DreamBay, you acknowledge and agree to this Shipping Policy.