Last Updated: September 2026
At DreamBay, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Mobile number
- Email address
- Billing and shipping address
- Order and transaction details
- Product preferences and enquiries
- Information you voluntarily provide when contacting us
Payment details may be processed securely through third-party payment providers. DreamBay does not generally store complete card, UPI, or banking credentials.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm payments and transactions
- Provide customer support
- Respond to enquiries and requests
- Send order updates and important service communications
- Improve our products, website, and customer experience
- Prevent fraudulent or unauthorized transactions
- Maintain business and transaction records
- Communicate information about products, offers, or campaigns where permitted
3. Social Impact & Scholarship Programme
DreamBay connects its business model with social-impact initiatives, including scholarship support.
Information related to purchases may be used internally to calculate or report overall programme impact. We will not publicly disclose customers’ personal information as a beneficiary of the programme without appropriate consent.
4. Cookies & Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve website performance
- Provide relevant communications or marketing where applicable
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing of Information
We may share necessary information with trusted third-party service providers who help us operate our business, including:
- Payment gateways
- Courier and logistics partners
- Website and hosting providers
- Customer-support or communication services
- Analytics and technology providers
We only share information reasonably necessary for the relevant service.
We do not sell your personal information to third parties.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, complying with legal requirements, and protecting our legitimate interests.
8. Third-Party Websites
Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.
DreamBay is not responsible for the privacy practices or content of those third parties. We recommend reviewing their respective privacy policies before providing personal information.
9. Children’s Privacy
Our website is not intentionally designed to collect personal information from children without appropriate parental or guardian involvement.
If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting:
- Access to information we hold about you
- Correction of inaccurate information
- Deletion of information where legally permitted
- Withdrawal of consent where applicable
- Information about how your data is being used
To make a privacy-related request, please contact DreamBay through the contact details provided on our website.
11. Marketing Communications
If you receive promotional communications from DreamBay, you may request to stop receiving them.
Transactional communications, such as order confirmations, delivery updates, payment notifications, and important account or service messages, may still be sent when necessary.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, website, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact DreamBay using the contact information available on our website.
By using the DreamBay website, you acknowledge that you have read and understood this Privacy Policy.